Important Information

for New and Existing Clients

New Clients

Please complete an appointment request on the Client Portal. We need your Full Name, Date of Birth and Email Address to create a User Profile. We will send you a Welcome Email which includes the electronic intake forms via your client portal.

If you have any questions, please contact us by phone 352-499-1372 or email our Virtual Office Administrator, lori@healingwoundshealthcare.com

Our Five-Stage Model is based on

HOPE and HEALING:

1. Building a client/counselor therapeutic bond to instill hope and connection.

2. Completing an in-depth and thorough evaluation.

3. Providing tools for physical and emotional regulation.

4. Processing the trauma through a narrative approach, if needed; and

5. Exploring post-traumatic growth.

Existing Clients

Clients are assigned a Client Portal

Your email is your Username & you create your password. If you forget your password, please reach out to our office for a password reset.

TherapyNotes Client Portal

The following happens through the Client Portal

• complete intake forms and paperwork

• schedule, request or view appointments

• access documents

• update contact, payment and insurance information

• make secure credit card payments online

  Missed Session & Cancellation Policy

Your session time is reserved just for you.

If you cancel your appointment less than 24 hours before the scheduled time or fail to show up, you will be charged the full session fee. Your therapist's income is dependent on the services they provide. The missed session fee is NOT covered by insurance and will be billed to your payment method on file.

Emergencies or illness (e.g., hospitalization) may be exempted at the provider’s discretion.

A one‑time courtesy waiver may apply; further incidents will incur full charges.

We kindly ask for at least 24 hours' notice if you need to cancel or reschedule an appointment.